Wallet for Mac for iPhone Overview Buy ($20) Help
Frequently Asked Questions
Select a question on the left to see the answer.
I forgot my password! What can I do?
If you've forgotten your Wallet password, your data is unfortunately lost (but keep in mind this is what makes Wallet so secure!).

Your only option is to reset your Wallet database and start over. Luckily, Wallet makes this easy. Click the ? button in the bottom left hand corner of the lock screen, and click Forgot Password? in the resulting box. Wallet will prompt you to reset the database.

How do I back up my database?
Unless you've changed it, your Wallet database is located at the following location on your hard drive:

~/Library/Application Support/Wallet/

The ~ symbol represents your home folder. Point your favorite backup utility to this location to have Wallet's database backed up safely.
Can I import data from another application?

Yes! If the application you're moving from can export to a common format, Wallet can most likely import it.

Wallet is able to import (and export) the following formats:

  • Wallet Database
  • CSV (Comma Separated Values)
  • TSV (Tab Separated Values)

If the file contains another delimiter, try importing the file as a .txt into Wallet. Wallet will do its best to make use of it!

How do I sync with MobileMe?

If you have a MobileMe account, you can sync your Wallet information with multiple Macs and iPhones.

If you're setting sync up for the first time, head to the Wallet Preferences. Click the Sync tab, then enter your MobileMe member name and password. Once your information has been validated, click the sync button in the main window (the one with the little cloud with the arrow in it) to complete your first sync!

When setting up MobileMe sync on other Macs, use the Sync Existing option at setup. This will import your database from your account and automatically set everything up.

How do I sync with WebDAV?

If you have your own WebDAV server, you can sync your Wallet information with multiple Macs and iPhones, just like you can with a MobileMe account.

Head to the Wallet Preferences and click the Sync tab. Enter the complete address of your server, pointing to the directory where you want the database file stored. Enter a user name and password if required. Once your information has been validated, click the sync button in the main window (the one with the little cloud with the arrow in it) to complete your first sync!

How do I sync with my iPhone?

If you have a copy of Wallet for iPhone + iPod touch, you can sync your database to and from Wallet on your Mac.

If you're already syncing with MobileMe or WebDAV, Wallet for iPhone ties into this system without any further setup. Just enter your credentials into the iPhone app as you did in the Mac version.

You can also sync over local Wi-Fi. Follow the steps below to do this:

  1. Open Wallet on your Mac and iPhone or iPod touch, and enter your password on each. Make sure both devices are connected to the same wireless network.
  2. On your Mac, go to the File menu and select Sync with iPhone.
  3. On your iPhone, tap Allow in the dialog that pops up.
  4. Wait for syncing to complete. This may take a minute depending on the size of your database.
How do I use AutoFill?

If you're a first time Wallet user, AutoFill should be already set up with the default Web Passwords group. Add your passwords here (making sure each entry has a URL pointing to the login page) and you'll be good to go!

If you want to enable AutoFill for another group, you'll need to set it up first:

  1. Double click a group in the source list (or go to Group > Edit Group... in the menubar) to edit it.
  2. Click the Enable AutoFill checkbox at the bottom of the window; then drag each field type (Website URL, Username, & Password) to the appropriate field.
  3. Click Save when you're finished.

Does AutoFill support Firefox or other browsers?

Wallet's AutoFill feature currently only supports Safari. We're looking into adding support for other browsers in the future.

I paid, but I haven't received a license key.

You should have received your key right after checkout, after PayPal returned you to our website.

If you missed it, don't worry! Your license key is probably on its way to your email inbox as we speak. The receipt we send is different than your PayPal receipt, so be on the lookout for an email specifically from us. In most cases you'll get it right away, but please allow up to two hours for delivery. And make sure to check your spam filters!

If you used an eCheck payment with PayPal, you will not receive a license key until the payment clears your account. According to PayPal, this typically takes 3-5 business days.

Still haven't received your license key? .

My license key doesn't work.

If your license key isn't working, try typing it out by hand. Sometimes copying and pasting can add unwanted characters or whitespace to your serial number that will cause Wallet to reject it. If you type the number out by hand, you're insuring only the actual license is being entered. If this doesn't work, double check or try once more, in case you made a typo.

Still not working? Make sure you have the right number. Your PayPal payment ID is NOT your license key! Our license key comes in a separate email from us. It contains 29 characters, in five character sections, hyphenated with dashes. You'll know when you see it.

One more tip. Make sure you enter your license key in the right spot. Some people try entering their license keys on the lock screen (the big grey view with the lock icon). This is where you need to enter your Wallet password, which you should have created when setting up your database. It sounds silly, but you'd be surprised at how many people confuse the two!

Positive it's a busted number? Please and include your license key in the email. We'll try it out ourselves and help you out the best we can.

I have Wallet 2, can I upgrade?

Absolutely! Wallet 3 is fully compatible with Wallet 2 and will retain all of your information.

Wallet 3 is a paid upgrade, so your 2.x serial number will not activate the application. If you wish to upgrade, you can purchase a new serial number for just $5 on our purchase page. You'll need to enter your Wallet 2.x serial number to qualify for the discount.

Common Questions
  • I forgot my password! What can I do?
  • How do I back up my database?
  • Can I import data from another application?
Syncing
  • How do I sync with MobileMe?
  • How do I sync with WebDAV?
  • How do I sync with my iPhone?
AutoFill
  • How do I set up AutoFill?
  • Does AutoFill support Firefox or other browsers?
Purchasing Wallet
  • I paid, but I haven't received a license key.
  • My license key doesn't work.
  • I have Wallet 2, can I upgrade?
Lost License?
Can't find your Wallet license key? Enter your email address below and click Send to have your key instantly sent to your email address:
Help Book
Wallet comes with a built-in help book, showing you all the ins and outs of the application. To access it, choose Help ▸ Wallet Help... in the menubar. You can also read it here:
Email Support
If you've encountered a problem and your question is not answered here, please feel free to contact us at .

Please make sure to mention which version of Wallet you have and that you're using Wallet for Mac.